The Myth of Experience by Emre Soyer & Robin M. Hogarth

Author:Emre Soyer & Robin M. Hogarth [Soyer, Emre & Hogarth, Robin M.]
Language: eng
Format: epub
Published: 2020-09-02T00:00:00+00:00

What’s Missing? What’s Irrelevant?

The modern world provides many freedoms when we make our political, social, and personal choices. Experience designs provide us intuitive access to information and technology, making sure that we can cope appropriately with complex and important situations.

However, experience designers can also exert substantial control over our decisions, potentially constraining our freedom without our awareness. Especially if their aims clash with our personal objectives, our choices may be affected in ways that don’t necessarily match our interests and preferences.

Irrelevant emotions. Given the fundamental role emotions play in our decisions, it’s important to recognize how and when they can be designed to influence our choices. If we sense that the emotions we’re feeling might be detrimental for our objectives, it would be wise to defer and reconsider decisions when emotions are no longer “hot.”

Irrelevant options. Choice options can have various compositions and be presented in different ways, allowing people to compare alternatives. But option designs can also be shaped to steer us in specific directions, including some that may be irrelevant to our own long-term objectives.

Irrelevant games. User-friendly designs are essential for us to be able to interact with complex systems and platforms, especially in the digital space. However, some of the games, social networking platforms, and other forms of interaction we encounter are designed to shape our learning, our decisions, and our habits, which may not necessarily be in line with our personal objectives.

Irrelevant designs. Experience designs primarily reflect the concerns of the designers, which may be irrelevant to us. When we sense the impact of XD, rather than taking their suggestions at face value, we can try to understand their possible detrimental effects on our decisions and objectives.

Missing objectives. Our important political, social, and personal choices should be mainly guided by our own long-term objectives rather than by any particular design we experience. The 5W1H framework provides a tool to clarify one’s objectives, personalize them, and take them as a reference when learning and making decisions.

It’s important to recognize the limits of our freedom in our choices and the various roles that XD plays in our decisions. Once we achieve that awareness, we can reclaim our own experience, learning useful lessons from it while refusing to be swayed by it in ways that conflict with what we really want to achieve.

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